Return on investment (ROI) is a measure of the profitability of an investment. ROI is calculated by dividing the gain received from an investment by its cost.
Subject-Matter Expert [SME]
A subject-matter expert (SME) is a person who is an authority in a particular area or topic.
Warehouse [WH]
A building for storing goods.
Tier 1/2/3 Supplier
“Suppliers are ranked by their hierarchy in the chain. Tier 1 suppliers provide full assemblies, and purchase sub-assemblies from Tier 2 suppliers, who purchase components and raw materials from Tier 3 suppliers.”
Tier 1/2/3 CMs
A ranking of CMs by annual revenue (not quality):
- Tier 1: $1B+
- Tier 2: $200M – $1B
- Tier 3: $10M-200M
Software Process Improvement
“Software Process Improvement (SPI) methodology is defined as a sequence of tasks, tools, and techniques to plan and implement improvement activities to achieve specific goals such as increasing development speed, achieving higher product quality or reducing costs.”
Service-Level Agreement [SLA]
A contract between a service provider and its internal or external customers that documents what services the provider will furnish and defines the service standards the provider is obligated to meet.
Stock Keeping Unit [SKU]
Internally generated part numbers used to keep track of inventory/sales.
Small Business Innovation Research [SBIR]
A US Government program intended to help small business conduct R&D.
Software as a Service [SaaS]
A software distribution model in which a third-party provider hosts applications and makes them available to customers over the Internet.