10 March 2023 by Phillip Johnston • Last updated 5 April 2024 We’ve encountered a pitfall at several companies: developers and maintainers were viewed as two separate classes of people. The development class would be responsible for building new systems and getting them to the “shipping” point. One the project shipped, they would help with initial EFFA and debugging efforts. Following that period (perhaps ~3 months), the team would move on to a new system. At this point, new people are brought in to maintain the system and improve it from that point forward. This creates a number of predictable …
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