Case Study: Insteon’s Abrupt Shutdown

29 April 2022 by Phillip JohnstonOn April 15, Insteon users started reporting that their Insteon app was down and their hub devices could no longer connect to the company’s servers. Nobody heard anything from the company, and its Twitter account has not been active since June 2021. Stacey Higginbotham reached out to the CEO for comment, when she noticed that the management team was no longer working at the company, and many had scrubbed the company from their LinkedIn profiles: After reading those reports, I went online and discovered that, according to their LinkedIn bios, no one from the SmartLabs/Insteon management team was still working …

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