18 October 2021 by Phillip Johnston • Last updated 3 August 2023Customers want to know how long their expensive devices are going to be supported before they make purchases. Responsible designers will publish their product’s support lifetime and make that information easy to find for consumers. When users aren’t aware of a product’s support lifetime, especially when the company is nearing end-of-support, it can cause serious problems. Sonos’ despicable end-of-life strategy in 2020 is one example: Sonos announced that they would stop supporting newly labeled “legacy products” (some which were produced as recently as 2015 – is a five-year-old speaker …
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